Jo Gavin, General Manager
Ascot United
Protect your most important online business asset with our best Care Plan
Critical website management and support with monthly Website Review Meeting for complete care
Care Plans
Site Management Plan
Total website care plan designed especially for business-critical websites. Superlative expert support and management with 90 minutes of developer time included each month and a monthly Website Review Call to keep you in the picture and discuss improvements.
Did you know?
On average, websites are visited by bots approximately over 2500 times a week, many of these with malicious intent
Is this plan for me?
In a time when web users’ attention span is decreasing, you need your website to be smooth, fast, and user-friendly.
No one has time for laggy pages or annoying pop-ups.
You need your website to increase your conversion rates and keep your users engaged.
We have years of experience running and managing websites at GorillaHub, and we are proud to bring to you our best care & support package – the Site Management Plan.
This plan means that you get the highest priority from our web experts and a huge 90 minutes of technical support time for changes and fixes each month on your website.
Want a website expert in your business & access to years of web experience?
We are just a click away from helping you make your website the best it can be.
Protect your site with:
Comprehensive WordPress management and maintenance
Premium website security with automatic vulnerability fixes
90 minutes expert priority website support
Advanced monitoring detects website issues before they become problems
Support
- 90 minutes of priority developer support a month for content or technical changes
- Simply submit your requests via the ServiceDesk portal or email
- ServiceDesk priority over Site Essentials clients
- Your My Support page shows your requests and support time remaining
- All development changes made on a staging copy of your website before Live deployment
Hosting & Backups
- WordPress hosting included
- For sites up to 10GB in size
- CDN and optimisation for speed
- Unlimited data transfer
- Up to 10 email mailboxes
- Free SSL certificate installation for security
- Eco Hosting: 100% renewable power
- Daily backups allow for rapid site recovery if required
Website management
- WordPress software, theme and plugin update monitoring
- Updates & recommendations for WordPress core, themes and plugins
- Recommended security updates made when required
- SSL certificate installation with expiry monitoring
- Active Spam Prevention to keep your inbox clear
- 24×7 global website availability and performance monitoring
- Automatic copy of your website taken for updates, changes and site testing
What You Get.
- 90 minutes of technical support time each month to make further adjustments as your business needs change
- Monthly Website Review Meeting
- Priority ServiceDesk access: same-day response
- Changes can be text, images, added pages, SEO checks – you name it, we can do it.
- Enhanced website security
- Fastest WordPress hosting
- Website maintenance – keeping everything on your site working and looking as pristine as it should
- Premium WordPress plugins
- Active Spam Prevention
- Plugin reviews to ensure safety or if they’ve been abandoned by the developer
- Unique monitoring solutions specifically designed by us for WordPress sites
- Automated cloning processes that allow us to work safely on your site
- Fixed-rate monthly fee with no hidden costs, helping you budget during a challenging business climate.
- Track your Support Time through our TimeBank page.
We call this our Site Management Plan because that is precisely what you get.
Total peace of mind to ensure that your business stays one step ahead of the competition and boosts your sales when you need it most.
Want to get started?
Order your new plan today and we’ll get your details and site migration planned to start managing your site straight away. Once you have placed your order, we’ll set up your ServiceDesk account, where you can view and manage your support requests.
We have tried to include everything you need to know about our service, so please get in touch if you have any questions.
Total website care plan designed especially for business-critical websites.
Superlative expert support and management with 90 minutes of developer time included each month and a monthly Website Review Call to keep you in the picture and discuss improvements.
From £127 /month
Get Started
WordPress updates made when needed
When new software updates are released, we’ll review them and apply them to your site at the best time and recommend replacements for risky plugins. Critical recommended security updates applied as soon as possible
Make life harder for hackers
Tuned for speed
In addition to the speed features included in our optimised hosting, we’ll install a performance plugin and tune your site for the best speed
The need for speed
Is your website healthy? Check
We monitor your site every 30s from multiple locations to ensure it’s available to your visitors, alerting us instantly to any problems. Digging in further, our in-house WordPress monitors look for out of date software and other potential issues.
Monitoring website vitals 24/7
Change things up
In addition to the speed features included in our optimised hosting, we’ll install a performance plugin and tune your site for the best speed
Help whenever you need it
Why should you care?
Your website is most likely the first place potential customers learn about your business. If that site is or doesn’t work properly, the best outcome is that they will come back later.
Imagine if it’s offline, displaying ads for fake sunglasses or much, much worse. That potential customer is probably never coming back. But what about your existing customers? After all, if your shop window is broken, maybe other areas of the business will be in trouble, too.
Weak passwords, missing security fixes, outdated software, and user errors are common causes of problems. Can you honestly say you are paying any attention to them? And if not you, then who?
Preferred by the following companies for professional website management
Why you can trust us?
Our Founder has 30 years of experience in service delivery and support operations for investment banks and hosting companies, so a focus on security and availability is at our core.
Our Care Plans were created in response to what we saw as an industry-wide problem where Designers and Developers would build a site and then typically forget about it and the customer (until something went wrong when they would charge to fix it).
We believe prevention is better than cure, so we take a proactive approach to website management to prevent the problems in the first place (and the expensive fixes) with a fixed-cost care plan with support time included that actually improves your site over time.
Protect your business online with expert website management today
Getting started
Simply order online and get going instantly. We can’t wait to start working with you to help your business grow by making your website work harder.
As soon as we receive your order we’ll be in touch within one business day to discuss the next steps.
Frequently Asked Questions
Ordering & Payments
Q: Can I order and pay online each month?
A: Yes. All plan payments are online via Direct Debit or Stripe
Q: Can I pay in full instead of over time?
A: Yes. Choose the Pay in full option for websites or order a 3m or 12m Care Plan to receive a discount of up to 20%
Q: Who actually owns a website you create?
A: We retain ownership of the site (not your content) until the balance is paid off. At this point, website ownership will be transferred to you. We do not claim any IP over your site. We build on WordPress so the site can move with you.
Q: What happens after the first year of a Website Plan?
A: If you’d like us to continue managing, hosting and supporting your website, then you’ll move to a Care Plan. If, instead, you are leaving us at that stage (we’ve not had one yet), we’ll package and supply your site so you can transfer to your new provider.
Q: Are there any additional costs?
A: No. Our Website Plan prices are all published and fixed. Should your requirements change during the build there may be additional work needed and this will be discussed with you at the time if it requires an adjustment to your monthly fee.Support
Q: How do I make changes to my website?
A: You are free to make changes yourself to content to layouts using the Elementor builder, but with up to 60 minutes of support time available each month most of our clients ask us to do it.
Q: How do I get support?
A: Simply visit our ServiceDesk and log a request for our technical team to sort for you.
Q: If I don’t use my support time, does it roll over?
A: No, your support time is reset monthly
Q: What happens if I have outstanding changes to make and I run out of time?
A: For routine changes, we’ll finish them up for you, recording the additional time, (fair use applies). For bigger requests, we’ll ask you to purchase some TimeBank to cover the work.
Q: What can I ask for help with?
A: Anything. We can sort most routine issues out for you.Maintenance
Q: Do I need to do any updates?
A: No – and we recommend you don’t as we’ll review and test on a copy of your website where needed.
Q: Are all plugins included?
A: Yes, free plugins are included in all plans. Premium (paid) plugins are included with Site Management Plans & bespoke websites.
Q: Do you look after security?
A: Yes. We take security very seriously and set it up to be as secure as is practical. We keep a close eye on your site and should the worst happen, recover it as a priority.
Q: What is included in routine maintenance?
A: Updates to WordPress Core, Themes and plugins
Q: What about development? Is this classed as Maintenance?
A: No. Minor Development changes are made using included Support Time included in Site Essentials and Site Management Plans. TimeBank can also be purchased separately for this kind of work.Hosting & Backups
Q: Is hosting included?
A: Yes, WordPress optimised hosting is included and fully managed by our team of engineers
Q: Do you provide SSL certificates?
A: Yes with all Care Plans provided you use our name servers. If not, we can supply a paid certificate for £99
Q: Will my site be backed up?
A: Yes, every day. We keep 30 days of backups to recover from if needed. We also clone your live site to Staging for maintenance and support changes
Q: What if my site needs more powerful hosting?
A: We can upgrade you to a powerful VPS for increased performance
Q: Will I have hosting admin access?
A: Not as standard. 99% of our customers do not require this and pushing the wrong button can cause your site to work incorrectly or crash. It’s safer if you leave it to us. If you need this we can arrange this but can;t offer the same guarantees as our fully managed options.Design
Q: How long does it take to build a website?
A: We can build a website in as little as a week.
Q: Will my site look like my competitors?
A: No, unlike some of our competitors, we don’t limit your choices to a few generic templates. We will customise every template to perfectly fit your brand.
Q: Can I change the images?
A: Of course, you can supply your own images and/or find stock images you can use that will fit the design
Q: Can I change the layout?
A: Absolutely. You have full control over how you’ll site will look to make it perfectly fit your personality & brand.
Q: I don’t have a brand (or I don’t want to use it). Is this a problem?
A: It depends. We can build using what you have already but you might want our designers to create something fresh and new, from a simple logo redraw up to a full rebrand.Cancellation
Q: Is there a fixed contract?
A: No, we do not believe in tying customers into fixed terms. All our Care Plans are monthly, with discounts up to 20% for longer commitments. If you want a longer-term/lower-cost arrangement, please contact us.
Q: How do I cancel my Care Plan?
A: You can do this through your My Account page
Q: Once I have cancelled, what happens next?
A: We will create a ServiceDesk request to arrange for the preparation and packaging of your site and provide a download link to download the site and install it on your own hosting. Your site will remain online until your next billing cycle
Q: What if I need more time to move my site?
A: You can simply extend your plan for another month. If your billing cycle has passed and your site has been disabled, we can re-enable and provide emergency hosting for a £99 fee
Q: I signed up to a 3,6 or 12 month plan but need to cancel – will I get a refund?
A: No we do not provide a refund for early cancellation as we have already discounted the service