Business Website Support

When your website has issues it can be frustrating and costly to your business. We can help you quickly get back up and running, even if you are not a customer.

Do you need help with your website or digital platforms?


Service delivery and amazing customer support are deep-rooted in how we work – after all, our founders have over 50 years experience in IT & Website Service Delivery.

We build our own support, management and monitoring tools and it's this relentless focus on support that sets us apart from other web agencies.

Is this the kind of partner you want on your team?
Did you know?
88% of online consumers are less likely to return to a site after a bad experience

Effective Delivery

We bring peace of mind to our customers by servicing requests every day, from email issues, website content changes to web development requests.

All in one place

Our online ServiceDesk keeps all your requests in one place and a breeze for you to stay in control.  Email notifications keep you in the picture.

 

Unlimited Help

There is no limit on the number of requests you can submit each month, so ask away!  We only charge you for time used.  Your TimeBank never expires and you can top up any amount at any time.

Website Health Check

Is your business website healthy?

A professional website health check assessment with recommendations and a Zoom video review call to discuss our findings
£99
Check your site
Website Clarity Call

Improve your website speed and security

A 60m Zoom review of your ideas, designed to provide clarity and a clear plan to move forward.
£99
Get Clarity
Support TimeBank

Are you looking for help with your website or online presence?

On-demand technical support for smaller jobs. Hours are added to a TimeBank and can be used at any time. Enter coupon code TB15 when ordering 10 hours or more and save 15%.
£35-£80
/hour
Get Help
WordPress Training

Build your confidence and skills in WordPress administration

Tailored training to help build your skills and confidence in managing your business website, whatever your experience level.
£99
See Plan
Green Hosting

Standard website hosting, powered by 100% renewable energy

Fully managed WordPress hosting powered by 100% renewable energy for businesses only requiring on-demand WordPress management and support.
£15
/month
Green Hosting
Virtual Private Servers

The best hosting for your business website

If your website is important to your business, investing in high-quality VPS hosting just makes sense to ensure the best performance, security and reliability for your business website.
£50-£135
/month
VPS HOSTING
COOKIE MANAGEMENT

Ensure your website's cookie management is GDPR compliant

Our cookie management plan is fully managed, giving you the reassurance you have come to know and love from our supported services. If you have questions or need help, our ServiceDesk is a click away.
£199
/year
Cookie Management

Compare Plans

  • Monthly Plan
  • Annual Plan
  • NEW
    Basic
    Subtitle goes here
    £50
    /month for 12m
    • Unlimited websites
    • 20GB web space
    • SSL certificate
  • NEW
    Basic (12m)
    Subtitle goes here
    £29
    /month for 12m
    • Unlimited websites
    • 20GB web space
    • SSL certificate
  • NEW
    Standard
    Subtitle goes here
    £99
    /month for 12m
    • Unlimited websites
    • 20GB web space
    • SSL certificate
  • NEW
    Standard (12m)
    Subtitle goes here
    £29
    /month for 12m
    • Unlimited websites
    • 20GB web space
    • SSL certificate

"From the offset Craig and his team were highly communicative, very responsive, and took our ideas and change requests into account without any hassle"

Dan Hayward, Managing Director
Atmosphere IT

"The team are very patient with my requests and always aims to provide a swift solution"

Alison Roche, ARI Secretariat
Associaton of Nephrology Nurses

"A pleasure to work with"

Carlie Qirem, Chief Operating Officer
Argon International

"What can I can say, except where have you been all my life!"

Dan Lee, Operations Director
Monster-Shop

"Dealing with the people of GorillaHub has always been pleasant, and they have always been helpful."

Jai Patel, Director
JB Foods

"The ongoing support from the team has been invaluable"

Annelize Alfredo, Head of Centre
The Sheila Ferrari Dyslexia Centre

"I felt valued & supported throughout the entire process"

Jo Follows-Smith,
The Word Woman

"I am not very tech savvy but they were able to walk me through the whole process"

Jon Brooker, Founder
ProDrummer

"Superb! From start to finish the guys keep me updated daily and changes and feedback were always a key part in the strategy"

David Burton, CEO
Total Market Solutions

"Whenever I’ve requested changes however small or large, the work has been carried out efficiently and professionally"

Geoff Allen, Owner
Travallen Travel

Customer Feedback

Frequently Asked Questions

  • Design

    Q: How long does it take to build a website?
    A: We can build a website in as little as a week.


    Q: Will my site look like my competitors?
    A: No, unlike some of our competitors, we don’t limit your choices to a few generic templates. We will customise every template to perfectly fit your brand.


    Q: Can I change the images?
    A: Of course, you can supply your own images and/or find stock images you can use that will fit the design


    Q: Can I change the layout?
    A: Absolutely. You have full control over how you’ll site will look to make it perfectly fit your personality & brand.


    Q: I don’t have a brand (or I don’t want to use it). Is this a problem?
    A: It depends. We can build using what you have already but you might want our designers to create something fresh and new, from a simple logo redraw up to a full rebrand.

  • Ordering & Payments

    Q: Can I order and pay online each month?
    A: Yes. All plan payments are online via Direct Debit


    Q: Can I pay in full instead of Direct Debit?
    A: Sure. Drop us a message and we’ll send you an invoice


    Q: Who actually owns the website?
    A: During the first year, we retain ownership of the site (not your content) until the balance is paid off. At this point, website ownership transfers to you.  If paying in full, the site is owned by you from the start


    Q: What happens after the first year?
    A: If you’d like us to continue managing, hosting and supporting your website then you’ll move to a Care Plan. If , instead, you are leaving us at that stage (we’ve not had one yet) we’ll package and supply your site for you to transfer to your new provider.


    Q: Are there any additional costs?
    A: No. Our Website Plan prices are all published and fixed. Should your requirements change during the build there may be additional work needed and this will be discussed with you at the time if it requires an adjustment to your monthly fee.

  • Maintenance

    Q:  Do I need to do any updates?
    A:  No – and we recommend you don’t as we’ll review and test on a copy of your website where needed.


    Q:  Are all plugins included?
    A:  Yes, free plugins are included in all plans.  Premium (paid) plugins are installed with Site Management, Standard Website and Premium plans.


    Q:  Do you look after security?
    A:  Yes.  We take security very seriously and set it up to be as secure as is practical.  We keep a close eye on your site and should the worst happen, recover it as a priority.

  • Support

    Q: How do I make changes to my website?
    A: You are free to make changes yourself to content to layouts using the Elementor builder, but with up to 60 minutes of support time available each month most of our clients ask us to do it.


    Q: How do I get support?
    A: Simply visit our ServiceDesk and log a request for our technical team to sort for you.


    Q: If I don’t use my support time, does it rollover?
    A: No, your support time is reset monthly


    Q: What happens if I have outstanding changes to make and I run out of time?
    A: For routine changes, we’ll finish them up for you, recording the additional time, (fair use applies). For bigger requests, we’ll ask you to purchase some TimeBank to cover the work.


    Q: What can I ask for help with?
    A: Anything. We can sort most issues out for you. We cant help you lose weight, find a boyfriend, change a tyre or pick an anniversary present, however.