Jo Gavin, General Manager
Ascot United
Business Website Support
When your website has issues it can be frustrating and costly to your business. We can help you quickly get back up and running, even if you are not a customer.
Do you need help with your website or digital platforms?
Service delivery and amazing customer support are deep-rooted in how we work – after all, our founders have over 50 years experience in IT & Website Service Delivery.
We build our own support, management and monitoring tools and it's this relentless focus on support that sets us apart from other web agencies.
Is this the kind of partner you want on your team?
Did you know?
88% of online consumers are less likely to return to a site after a bad experience
Effective Delivery
We bring peace of mind to our customers by servicing requests every day, from email issues, website content changes to web development requests.
All in one place
Our online ServiceDesk keeps all your requests in one place and a breeze for you to stay in control. Email notifications keep you in the picture.
Unlimited Help
There is no limit on the number of requests you can submit each month, so ask away! We only charge you for time used. Your TimeBank never expires and you can top up any amount at any time.
Website Health Check
Is your business website healthy?
A professional website health check assessment with recommendations and a Zoom video review call to discuss our findings
£99
Check your site
Website Clarity Call
Improve your website speed and security
A 60m Zoom review of your ideas, designed to provide clarity and a clear plan to move forward.
£99
Get ClaritySupport TimeBank & Plan
Are you looking for help with your website or online presence?
TimeBank: On-demand technical support for smaller jobs. Hours are added to a TimeBank and can be used at any time. Enter coupon code TB15 when ordering 10 hours or more and save 15%.
£65
/hour
TimeBankSupport Plan: Perfect for websites needing more regular support. 90 minutes of support per month, 30% discount compared to TimeBank
£50
/hour
Support PlanWordPress Training
Build your confidence and skills in WordPress administration
Tailored training to help build your skills and confidence in managing your business website, whatever your experience level.
£99
See PlanGreen Hosting
Standard website hosting, powered by 100% renewable energy
Fully managed WordPress hosting powered by 100% renewable energy for businesses only requiring on-demand WordPress management and support.
£15
/month
Green HostingVirtual Private Servers
The best hosting for your business website
If your website is important to your business, investing in high-quality VPS hosting just makes sense to ensure the best performance, security and reliability for your business website.
£50-£135
/month
VPS HOSTINGCOOKIE MANAGEMENT
Ensure your website's cookie management is GDPR compliant
Our cookie management plan is fully managed, giving you the reassurance you have come to know and love from our supported services. If you have questions or need help, our ServiceDesk is a click away.
£199
/year
Cookie ManagementCompare Plans
- Monthly Plan
- Annual Plan
- NEWBasicSubtitle goes here£50
- Unlimited websites
- 20GB web space
- SSL certificate
- NEWBasic (12m)Subtitle goes here£29
- Unlimited websites
- 20GB web space
- SSL certificate
- NEWStandardSubtitle goes here£99
- Unlimited websites
- 20GB web space
- SSL certificate
- NEWStandard (12m)Subtitle goes here£29
- Unlimited websites
- 20GB web space
- SSL certificate
Frequently Asked Questions
Design
Q: How long does it take to build a website?
A: We can build a website in as little as a week.
Q: Will my site look like my competitors?
A: No, unlike some of our competitors, we don’t limit your choices to a few generic templates. We will customise every template to perfectly fit your brand.
Q: Can I change the images?
A: Of course, you can supply your own images and/or find stock images you can use that will fit the design
Q: Can I change the layout?
A: Absolutely. You have full control over how you’ll site will look to make it perfectly fit your personality & brand.
Q: I don’t have a brand (or I don’t want to use it). Is this a problem?
A: It depends. We can build using what you have already but you might want our designers to create something fresh and new, from a simple logo redraw up to a full rebrand.Ordering & Payments
Q: Can I order and pay online each month?
A: Yes. All plan payments are online via Direct Debit
Q: Can I pay in full instead of Direct Debit?
A: Sure. Drop us a message and we’ll send you an invoice
Q: Who actually owns the website?
A: During the first year, we retain ownership of the site (not your content) until the balance is paid off. At this point, website ownership transfers to you. If paying in full, the site is owned by you from the start
Q: What happens after the first year?
A: If you’d like us to continue managing, hosting and supporting your website then you’ll move to a Care Plan. If , instead, you are leaving us at that stage (we’ve not had one yet) we’ll package and supply your site for you to transfer to your new provider.
Q: Are there any additional costs?
A: No. Our Website Plan prices are all published and fixed. Should your requirements change during the build there may be additional work needed and this will be discussed with you at the time if it requires an adjustment to your monthly fee.Maintenance
Q: Do I need to do any updates?
A: No – and we recommend you don’t as we’ll review and test on a copy of your website where needed.
Q: Are all plugins included?
A: Yes, free plugins are included in all plans. Premium (paid) plugins are installed with Site Management, Standard Website and Premium plans.
Q: Do you look after security?
A: Yes. We take security very seriously and set it up to be as secure as is practical. We keep a close eye on your site and should the worst happen, recover it as a priority.Support
Q: How do I make changes to my website?
A: You are free to make changes yourself to content to layouts using the Elementor builder, but with up to 60 minutes of support time available each month most of our clients ask us to do it.
Q: How do I get support?
A: Simply visit our ServiceDesk and log a request for our technical team to sort for you.
Q: If I don’t use my support time, does it rollover?
A: No, your support time is reset monthly
Q: What happens if I have outstanding changes to make and I run out of time?
A: For routine changes, we’ll finish them up for you, recording the additional time, (fair use applies). For bigger requests, we’ll ask you to purchase some TimeBank to cover the work.
Q: What can I ask for help with?
A: Anything. We can sort most issues out for you. We cant help you lose weight, find a boyfriend, change a tyre or pick an anniversary present, however.