About Us
Why you don't want just another agency.
Since taking over a failing web agency in 2015, we’ve learned plenty about what successful small business owners want from a professional web partner.
While many loved the idea of working with a local office full of creatives, account managers, project managers and web developers, they found this level of service cost-prohibitive.
They also found working remotely with freelancers too difficult, even though it was comparatively cheaper. When things went wrong those business owners found themselves alone, frantically scrabbling around trying to find someone to help fix their problems.
They hated the lock-ins other agencies used to make it difficult to leave, such as long contracts. Or realising the money that had spent had not been on a marketing asset they did not own and leaving meant building a new website from scratch.
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We're a services company
We decided to do something very different from the rest and create a range of fixed price website and care plans designed to give small business owners the ability to choose packages to suit their budget, time constraints and technical support requirements.
We felt strongly we should be transparent on pricing to avoid the all too common “get in touch for a quote” button that left a feeling of doubt the final bill would be significantly higher.
Our services would be purchased and delivered online and we’d recruit the best talent from around the world to deliver it.
We would include hosting and support for fixes and technial and content changes. We would measure time in 5m increments, not the hour some other agencies do. That just seemed the right thing to do.
We would offer fanatical support to stand above our competition, we would not lock customers in; but learned early on that great support ensures not many leave.
It turned out we wouldn’t be an agency after all, and since 2015, our customer’s are glad we aren’t.
Meet Craig
Prior to forming GorillaHub with Graham in 2015, our MD Craig learned his trade with over 25 years of service delivery and support experience honed in some of the UK’s largest organisations such as Barclays, Lehman Brothers, British Airways. PSINet & the Royal Navy.
An expert in process engineering, data management and AI, he uses his experience to create technology solutions to improve service delivery, security and automated website management, giving our customers the confidence and peace of mind their business website is in safe hands.
So not your typical web designer.
Keeping the wheels turning
As a services ompany, we are making changes and fixes to our customers’ websites every day. This takes a huge amount of coordination, which is why many agencies don’t offer it. We have a featured ServiceDesk to keep track of all our requests and work (so emails dont sit unanswered for weeks), and Mamta ensures everything is running smoothly. Â
We have a team of 20 engineers who carry out technical support at all levels from basic content updates to custom development, so whatever your requirements, we have people with the skills to match.
12 years of tireless service
Meet GorillaBot
GorillaBot was our first new hire back in 2016 and came online to back up and monitor our customer’s websites. Over the years she’s become smarter and now works tirelessly supporting the team. Now she’s part of a team of AI workers but she was there before chatGPT showed what was possible.
So what can she do? Quite a lot, as it happens
She checks your site’s health, security and performance every 15m. She copies it to a staging slot for safer work whenever we need to make changes that may cause problems. She tirelessly gathers the data the team needs to serve you better.
If you want to know more or think we’d make a great partner for your growing business, let’s talk.
One company, two teams
Our talented human team are backed up by our second team of AI Assistants. They work through the night to keep our customers sites healthy and carrying out routine tasks under the watchful eye of their supervisors.
It frees us up to spend the time on what we do best – finding ways to improve our customer’s websites, designing solutions and delivering a high level of management and support.
Holly
Role: Assistant
Works for: Craig
Diary management, task coordination, project check ins – Holly helps keep Craig on top of everything. She also acts as supervisor to some of the team, keeping the noise down, filtering up the things that matter.
Sam
Role: Support Assistant
Works for: Mamta
Sam works for Mamta, processing, reviewing and updating our support requests 24*7. Â
Marcus
Role: Marketing
Works for: Craig
Researcher for marketing plans. Carries out website, seo, aeo, advert and content marketing analysis.Â
Priya
Role: Project Administration
Works for: Craig
Priya is our newest team member and is being trained by Craig how to effectively coordinate projects.
Wes
Role: Website Engineer
Works for: Holly
Wes watches our customers’ websites to make sure everything is as it should be. He also checks on our monitoring systems and runs regular security audits to keep us safe.
Anika
Role: Account Management
Works for: Craig
Anika looks at our website systems, support requests and reports back to Craig with suggestions to improve our customers’ experience. Shes busy building a 90 day customer experience.Â
Cody
Role: Coding Assistant
Works for: Holly
Cody is our coding assistant. He runs code checks, carries out testing and documents our code – all tasks designed to free up our Developers time.
Tess
Role: QA Tester
Works for: Wes
Tess has joined to created automated QA testing to free our human team up from the basics – allowing issues to be spotted and sent back for resolution more quickly.
Our Name
Why the Gorilla?
We are often asked about the name we picked when we started the company. When choosing our name we wanted it to include Hub – a single place for all your online needs. While running through potential animal names, we landed on Gorilla and a glance at the founders was all it took for the name to stick.
Silverback Gorillas are large, grey hairy lumps – but demonstrate leadership and offers protection for his troop – in the same way we take responsibility for your security and wellbeing of your website.
Gorillas are natural problem solvers and we like to think we are, too.
And GorillaHub was born.
Sadly these incredible animals are rare, with only around 1000 Mountain Gorillas left in the wild. This is why we support both the WWF and Dian Fossey Gorilla Fund by adopting a Gorilla on your behalf for each website project completed.
ServiceDesk
Relentless approach to support
Our online ServiceDesk provides an easy way to communicate with our tech team to solve problems or plan website changes. While you focus on growing your business, let the experts take care of your website.
Our Structured approach
Proven service delivery
Unlike most agencies, we only supply fully managed websites, so service delivery is the bedrock our relationships are built on. Most of our customers renew with us year after year because of our relentless approach to support and focus on service delivery.
AI, Automation & Monitoring
We can't be everywhere all the time
Security threats are ever present and the typical website can face hundreds of automated attacks a day. To help us we have invested in sophisticated monitoring systems (we even write our own WordPress health checks).
Hand in hand with our monitoring system is our suite of automated website checks checking everything from what plugin updates are needed though to speed, performance and SEO health checks.
Our team use these tools to ensure a more consistent and thorough approach to managing your website through our popular Care Plans
Technical Expertise
The web developer's web developers
We have a solid reputation for our WordPress and web development expertise, so much so we are the first choice for many freelancers and agencies when things get a little too technical for them.Â
