They also found working remotely with freelancers too difficult, even though it was comparatively cheaper. When things went wrong those business owners found themselves alone, frantically scrabbling around trying to find someone to help and fix their problems.
They hated the lock-ins other agencies used to make it difficult to leave, such as long contracts. Or realising the money that had spent had not been on an asset they owned and leaving meant building a new website from scratch.
Our big idea: GorillaHub
We decided to do something very different from the rest and create a range of fixed price website and care plans designed to give small business owners the ability to choose packages to suit their budget, time constraints and technical support requirements.
We felt strongly we should be transparent on pricing to avoid the all too common “get in touch for a quote” button that left a feeling of doubt the final bill would be significantly higher.
Our services would be purchased and delivered online and we’d find the best talent from around the world to deliver it.
We would include hosting and support for fixes and technial and content changes. We would measure time in 5m increments, not the hour some other agencies do. That just seemed the right thing to do.
We would offer fanatical support to stand above our competition, using our founders’ vast experience in operational management & service delivery honed within organisations such as Barclays, Intel, British Airways & the Royal Navy.
We would not lock customers in; but learned early on that great support ensures not many leave.
We would live by our motto: Speed. Simplicity. Service.
We would be the opposite of the typical small agency that people complain about.