Carlie Qirem, Chief Operating Officer
Site Basics Plan
Is This Plan For Me?
Your website is a huge asset to your business. It’s like a shop window – it tells your potential clients exactly how you can help them – and why they need your business. It’s usually the first time your customer learns about who you are.
But what if your shop window was broken?
WordPress sites are great. They suit a wide range of businesses and industries. However, they do need regular maintenance. Both WordPress and plugin developers are continuously making updates to fix issues, streamline software and close off security vulnerabilities.
Without this maintenance, your website is at risk of hacking. You know the type of thing, where you see adverts for fake sunglasses or worse…
This in turn could impact your business’s reputation and could even lead to Google delisting your site from search results.
How much would being offline impact your business? If a customer is on your website and sees something that isn’t appropriate, would they come back and check if you’ve fixed the problem? Or would they click off your website and head for one of your competitors?
What message is that sending to your customers?
You work tirelessly on your business. You want your whole brand to look as slick and professional as possible.
You don’t want a poorly maintained website to ruin your hard work.
That is where we come in.
Most website attacks are designed for defacement purposes, followed by attempts to inject malicious scripts into websites
What You Get
- Essential website security
- Website maintenance – keeping everything on your site working and looking as pristine as it should
- WordPress Hosting
- Unique monitoring solutions specifically designed by us for WordPress sites
- Automated cloning processes that allow us to work safely on your site
Peace of mind that your site is continuously being monitored and updated – for just £30/month
We do all of this to keep your business website representing your brand perfectly.
If you have a specific question about your website not included above, please get in touch & we’d be happy to have a chat.
Our Site Basics plan is ideal for experienced WordPress website owners.
You understand just how important your website is to your business, and you’re confident in making minor content changes. Let us take care of the website maintenance and hosting for you – then it’s just one less thing for you to worry about.
- WordPress software, theme and plugin update monitoring
- Updates & recommendations for WordPress core, themes and plugins
- Recommended security updates made when required
- SSL certificate installation with expiry monitoring
- 24×7 global website availability and performance monitoring
- Automatic copy of your website taken for update and site testing
Hosting & Backups
- WordPress hosting included
- For sites up to 10GB in size
- CDN and optimisation for speed
- Unlimited data transfer
- Free SSL certificate installation for security
- Eco Hosting: 100% renewable power
- Efficient Data Centres: PUE of 1.12
- HTTP/2 enabled servers for speed
- Daily backups allow for rapid site recovery if required
- Site Basics is a maintenance-only plan
- No monthly support time included
- On-demand technical support is available through TimeBank
- ServiceDesk priority over non-plan clients
- Simply submit your requests via the ServiceDesk portal or email
- Unused TimeBank is held on account – use any time
- Your My Support page shows your requests and TimeBank support time remaining
"A pleasure to work with"
Carlie Qirem, Chief Operating Officer
"What can I can say, except where have you been all my life!"
Dan Lee, Operations Director
"Dealing with the people of GorillaHub has always been pleasant, and they have always been helpful."
Jai Patel, Director
"The ongoing support from the team has been invaluable"
Annelize Alfredo, Head of Centre
The Sheila Ferrari Dyslexia Centre
"I felt valued & supported throughout the entire process"
The Word Woman
"I am not very tech savvy but they were able to walk me through the whole process"
Jon Brooker, Founder
"Superb! From start to finish the guys keep me updated daily and changes and feedback were always a key part in the strategy"
David Burton, CEO
Total Market Solutions
"Whenever I’ve requested changes however small or large, the work has been carried out efficiently and professionally"
Geoff Allen, Owner
"Professional, competitive price, great ideas, proactive… a pleasure to deal with."
Adam Straw, Owner
"I am so happy I chose GorillaHub for our website build and look forward to growing the website with them over the coming years"
Joe Tickner, Business Development Manager
Frequently Asked Questions
Q: How long does it take to build a website?
A: We can build a website in as little as a week.
Q: Will my site look like my competitors?
A: No, unlike some of our competitors, we don’t limit your choices to a few generic templates. We will customise every template to perfectly fit your brand.
Q: Can I change the images?
A: Of course, you can supply your own images and/or find stock images you can use that will fit the design
Q: Can I change the layout?
A: Absolutely. You have full control over how you’ll site will look to make it perfectly fit your personality & brand.
Q: I don’t have a brand (or I don’t want to use it). Is this a problem?
A: It depends. We can build using what you have already but you might want our designers to create something fresh and new, from a simple logo redraw up to a full rebrand.
Ordering & Payments
Q: Can I order and pay online each month?
A: Yes. All plan payments are online via Direct Debit
Q: Can I pay in full instead of Direct Debit?
A: Sure. Drop us a message and we’ll send you an invoice
Q: Who actually owns the website?
A: During the first year, we retain ownership of the site (not your content) until the balance is paid off. At this point, website ownership transfers to you. If paying in full, the site is owned by you from the start
Q: What happens after the first year?
A: If you’d like us to continue managing, hosting and supporting your website then you’ll move to a Care Plan. If , instead, you are leaving us at that stage (we’ve not had one yet) we’ll package and supply your site for you to transfer to your new provider.
Q: Are there any additional costs?
A: No. Our Website Plan prices are all published and fixed. Should your requirements change during the build there may be additional work needed and this will be discussed with you at the time if it requires an adjustment to your monthly fee.
Q: Do I need to do any updates?
A: No – and we recommend you don’t as we’ll review and test on a copy of your website where needed.
Q: Are all plugins included?
A: Yes, free plugins are included in all plans. Premium (paid) plugins are included with Site Management Plans & bespoke websites.
Q: Do you look after security?
A: Yes. We take security very seriously and set it up to be as secure as is practical. We keep a close eye on your site and should the worst happen, recover it as a priority.
Q: What is included in routine maintenance?
A: Updates to WordPress Core, Themes and plugins
Q: What about development? Is this classed as Maintenance?
A: No. Minor Development changes are made using included Support Time included in Site Essentials and Site Management Plans. TimeBank can also be purchased separately for this kind of work.
Q: How do I make changes to my website?
A: You are free to make changes yourself to content to layouts using the Elementor builder, but with up to 60 minutes of support time available each month most of our clients ask us to do it.
Q: How do I get support?
A: Simply visit our ServiceDesk and log a request for our technical team to sort for you.
Q: If I don’t use my support time, does it roll over?
A: No, your support time is reset monthly
Q: What happens if I have outstanding changes to make and I run out of time?
A: For routine changes, we’ll finish them up for you, recording the additional time, (fair use applies). For bigger requests, we’ll ask you to purchase some TimeBank to cover the work.
Q: What can I ask for help with?
A: Anything. We can sort most routine issues out for you.