Jo Gavin, General Manager
Ascot United
Leave your website care to us while you grow your business
Professional web hosting & maintenance for business websites for £1 a day
Care Plans
Site Basics Plan
Our Site Basics plan is ideal for experienced WordPress website owners. You understand how important your website is to your business and are confident in making minor content changes. Let us take care of the website maintenance and hosting for you—it’s one less thing for you to worry about.
Did you know?
Most website attacks are designed for defacement purposes, followed by attempts to inject malicious scripts into websites
Is This Plan For Me?
Your website is a huge asset to your business. It’s like a shop window – it tells your potential clients exactly how you can help them – and why they need your business. It’s usually the first time your customer learns about who you are.
But what if your shop window was broken?
WordPress sites are great. They suit a wide range of businesses and industries. However, they do need regular maintenance. Both WordPress and plugin developers are continuously making updates to fix issues, streamline software and close off security vulnerabilities.
Without this maintenance, your website is at risk of hacking. You know the type of thing, where you see adverts for fake sunglasses or worse…
This in turn could impact your business’s reputation and could even lead to Google delisting your site from search results.
How much would being offline impact your business? If a customer is on your website and sees something that isn’t appropriate, would they come back and check if you’ve fixed the problem? Or would they click off your website and head for one of your competitors?
What message is that sending to your customers?
You work tirelessly on your business. You want your whole brand to look as slick and professional as possible.
You don’t want a poorly maintained website to ruin your hard work.
That is where we come in.
Low cost but fully featured
Superfast website hosting
Professional WordPress maintenance
Managed website security
Website availability & health monitoring
Website Maintenance
- WordPress software, theme and plugin update monitoring
- Updates & recommendations for WordPress core, themes and plugins
- Recommended security updates made when required
- SSL certificate installation with expiry monitoring
- 24×7 global website availability and performance monitoring
- Automatic copy of your website taken for update and site testing
Hosting & Backups
- WordPress hosting included
- For sites up to 10GB in size
- CDN and optimisation for speed
- Unlimited data transfer
- Free SSL certificate installation for security
- Eco Hosting: 100% renewable power
- Daily backups allow for rapid site recovery if required
On-demand support
- Site Basics is a maintenance-only plan
- No monthly support time included
- On-demand technical support is available by purchasing TimeBank
- ServiceDesk priority over non-plan clients
- Simply submit your requests via the ServiceDesk portal or email
- Unused TimeBank is held on account – use any time
- Your My Support page shows your requests and TimeBank support time remaining
What You Get
- Essential website security
- Website maintenance – keeping everything on your site working and looking as pristine as it should
- WordPress Hosting
- Unique monitoring solutions specifically designed by us for WordPress sites
- Automated cloning processes that allow us to work safely on your site
Peace of mind that your site is continuously being monitored and updated – for just £30/month
We do all of this to keep your business website representing your brand perfectly.
If you have a specific question about your website not included above, please get in touch & we’d be happy to have a chat.
Our Site Basics plan is ideal for experienced WordPress website owners.
You understand how important your website is to your business and are confident in making minor content changes. Let us take care of the website maintenance and hosting for you—it’s one less thing for you to worry about.
£30-£35 /month
Get Started
WordPress updates made when needed
When new software updates are released, we’ll review them and apply them to your site at the best time and recommend replacements for risky plugins. Critical recommended security updates applied as soon as possible
Make life harder for hackers
Expert support available if needed
If you get stuck and need support, simply purchase some TimeBank support time and our technical team will help you with whatever is needed.
Help when you need it
Is your website healthy? Check
We monitor your site every minute from multiple locations to ensure it’s available to your visitors, alerting us instantly to any problems. Digging in further, our in-house WordPress monitors look for out of date software and other potential issues.
Monitoring website vitals 24/7
Essential website security
If you get stuck and need support, simply purchase some TimeBank support time and our technical team will help you with whatever is needed.
Professional security setup included
Why should you care?
Your website is most likely the first place potential customers learn about your business. If that site is or doesn’t work properly, the best outcome is that they will come back later.
Imagine if it’s offline, displaying ads for fake sunglasses or much much worse. That potential customer is probably never coming back. But what about your existing customers? After all, if your shop window is broken maybe other areas of the business are in trouble too.
Weak passwords, missing security fixes, outdated software and user errors are the common cause of problems and can you honestly say you are paying ANY attention to them? And, if not you, then who?
Site Basics helps businesses like these ensure their website is available and healthy
Why you can trust us
Our Founder has 30 years of experience in service delivery and support operations for investment banks and hosting companies, so a focus on security and availability is at our core.
Our Care Plans were created in response to what we saw as an industry-wide problem where Designers and Developers would build a site and then typically forget about it and the customer (until something went wrong when they would charge to fix it).
We believe prevention is better than cure, so we take a proactive approach to website management to prevent the problems in the first place (and the expensive fixes) with a fixed-cost care plan with support time included that actually improves your site over time.
Get peace of mind your business website is being properly taken care of today
Getting started
Simply order online and get going instantly. We can’t wait to start working with you to help your business grow by making your website work harder.
As soon as we receive your order we’ll be in touch within one business day to discuss the next steps.
Frequently Asked Questions
Ordering & Payments
Q: Can I order and pay online each month?
A: Yes. All plan payments are online via Direct Debit or Stripe
Q: Can I pay in full instead of over time?
A: Yes. Choose the Pay in full option for websites or order a 3m or 12m Care Plan to receive a discount of up to 20%
Q: Who actually owns a website you create?
A: We retain ownership of the site (not your content) until the balance is paid off. At this point, website ownership will be transferred to you. We do not claim any IP over your site. We build on WordPress so the site can move with you.
Q: What happens after the first year of a Website Plan?
A: If you’d like us to continue managing, hosting and supporting your website, then you’ll move to a Care Plan. If, instead, you are leaving us at that stage (we’ve not had one yet), we’ll package and supply your site so you can transfer to your new provider.
Q: Are there any additional costs?
A: No. Our Website Plan prices are all published and fixed. Should your requirements change during the build there may be additional work needed and this will be discussed with you at the time if it requires an adjustment to your monthly fee.Support
Q: How do I make changes to my website?
A: You are free to make changes yourself to content to layouts using the Elementor builder, but with up to 60 minutes of support time available each month most of our clients ask us to do it.
Q: How do I get support?
A: Simply visit our ServiceDesk and log a request for our technical team to sort for you.
Q: If I don’t use my support time, does it roll over?
A: No, your support time is reset monthly
Q: What happens if I have outstanding changes to make and I run out of time?
A: For routine changes, we’ll finish them up for you, recording the additional time, (fair use applies). For bigger requests, we’ll ask you to purchase some TimeBank to cover the work.
Q: What can I ask for help with?
A: Anything. We can sort most routine issues out for you.Maintenance
Q: Do I need to do any updates?
A: No – and we recommend you don’t as we’ll review and test on a copy of your website where needed.
Q: Are all plugins included?
A: Yes, free plugins are included in all plans. Premium (paid) plugins are included with Site Management Plans & bespoke websites.
Q: Do you look after security?
A: Yes. We take security very seriously and set it up to be as secure as is practical. We keep a close eye on your site and should the worst happen, recover it as a priority.
Q: What is included in routine maintenance?
A: Updates to WordPress Core, Themes and plugins
Q: What about development? Is this classed as Maintenance?
A: No. Minor Development changes are made using included Support Time included in Site Essentials and Site Management Plans. TimeBank can also be purchased separately for this kind of work.Hosting & Backups
Q: Is hosting included?
A: Yes, WordPress optimised hosting is included and fully managed by our team of engineers
Q: Do you provide SSL certificates?
A: Yes with all Care Plans provided you use our name servers. If not, we can supply a paid certificate for £99
Q: Will my site be backed up?
A: Yes, every day. We keep 30 days of backups to recover from if needed. We also clone your live site to Staging for maintenance and support changes
Q: What if my site needs more powerful hosting?
A: We can upgrade you to a powerful VPS for increased performance
Q: Will I have hosting admin access?
A: Not as standard. 99% of our customers do not require this and pushing the wrong button can cause your site to work incorrectly or crash. It’s safer if you leave it to us. If you need this we can arrange this but can;t offer the same guarantees as our fully managed options.Design
Q: How long does it take to build a website?
A: We can build a website in as little as a week.
Q: Will my site look like my competitors?
A: No, unlike some of our competitors, we don’t limit your choices to a few generic templates. We will customise every template to perfectly fit your brand.
Q: Can I change the images?
A: Of course, you can supply your own images and/or find stock images you can use that will fit the design
Q: Can I change the layout?
A: Absolutely. You have full control over how you’ll site will look to make it perfectly fit your personality & brand.
Q: I don’t have a brand (or I don’t want to use it). Is this a problem?
A: It depends. We can build using what you have already but you might want our designers to create something fresh and new, from a simple logo redraw up to a full rebrand.Cancellation
Q: Is there a fixed contract?
A: No, we do not believe in tying customers into fixed terms. All our Care Plans are monthly, with discounts up to 20% for longer commitments. If you want a longer-term/lower-cost arrangement, please contact us.
Q: How do I cancel my Care Plan?
A: You can do this through your My Account page
Q: Once I have cancelled, what happens next?
A: We will create a ServiceDesk request to arrange for the preparation and packaging of your site and provide a download link to download the site and install it on your own hosting. Your site will remain online until your next billing cycle
Q: What if I need more time to move my site?
A: You can simply extend your plan for another month. If your billing cycle has passed and your site has been disabled, we can re-enable and provide emergency hosting for a £99 fee
Q: I signed up to a 3,6 or 12 month plan but need to cancel – will I get a refund?
A: No we do not provide a refund for early cancellation as we have already discounted the service