Customer ServiceDesk
Our team is here for you
You are in good hands – we’ve been managing business websites since 2015.
Jargon Free (almost)
We try and explain things for you as simply as possibly. Sometimes easier said than done
Healthy Websites
Our experts manage and maintain your site using our battle-tested processes and cutting-edge tools
Support included
Our Care Plans include development time for changes and fixes
When You Need A Helping Hand
What can you help me with?
We all need a helping hand at times, so if you want to make changes on your site, or help solving a problem, just ask. We love it when we can help our customers to make their website work harder for their business.
Anything. We understand that our customers have a vastly different amount of website administration experience, interest and time. We have customers who ask us only for advanced technical support and others that want us to
post a blog.
Just need some advice or help to get the most out of your site? Just ask – here are some common things we do for our customers:
- Uploading content
- Image optimisation & upload
- Creating blog posts from content
- Optimising page title & meta using supplied keyword
- Creating post templates
- Adding events and bookings function
- Adding payment buttons
- Installing Google Analytics
- Stopping form spam
- Speeding up websites
- Making new pages
- Reviewing & recommending plugins
- WordPress & Elementor Zoom training sessions
Not a customer?
Not a problem. We can help you out today – just send us a message with what you need and we can let you know the best approach.
Frequently Asked Questions
Website reliability and performance
Q: What happens if our website goes down?
A:We monitor your website 24/7. If it goes offline, we’re notified immediately and begin resolving the issue—often before you’re even aware. For accountants, downtime undermines trust. We prevent that.
Q: Will a Care Plan make our site load faster?
A: Yes. A slow website reflects poorly on your practice. We optimise speed through technical improvements that ensure fast loading across devices.
Q: How do you keep our website secure?
A: We apply security patches, scan for vulnerabilities, and configure protective systems against malware and hacking – critical for safeguarding client confidence and GDPR compliance.
Q: What if an update causes problems?
A: We test updates first and always retain recent backups. If an issue arises, we restore or fix it.
Q: Can updates be managed to avoid client disruption?
A:Yes. We can schedule updates to suit your business needs. We use staging environments for complex site changes ensuring your site is never disrupted during busy periods like tax season.Support and service responsiveness
Q: Who do we contact when we need help?
A: All support is managed through our online ServiceDesk. You get direct access to our in-house technical team, there’s no call centre routing to another service company.
Q: How fast do you respond to support requests?
A: Most problem requests are acknowledged within an hour or two and often resolved the same day. We know accountants can’t afford delays when client deadlines are looming.
Q: Do we need to manage any of the technical upkeep ourselves?
A: No. We handle all updates, security, and maintenance. You focus on clients, we take care of your website.
Q: Are small content changes included?
A: Yes, our Site Essentials and Site Management Plans both include technical support time. Whether you need to update team profiles, fees, or publish a new service, blogs or change up pages, just submit a request and we’ll handle it.
Q: Can we speak to someone directly if needed?
A: Of course. We’re UK-based and happy to schedule video calls if something needs demoing or discussing in plain English.Business continuity and risk
Q: What if our previous developer has disappeared?
A: We take over full technical responsibility. No more relying on a single contact or chasing someone who built your site years ago.
Q: Are backups included?
A: Yes. We run daily off-site backups and retain multiple versions. If anything goes wrong, we can restore your site quickly and safely.
Q: Will we still own our website?
A: Yes. You retain full control and ownership. We manage it professionally, but you’re never locked in.
Q: Do you help with GDPR and compliance?
A: We handle technical compliance—SSL, secure forms, cookie banners. We can coordinate with your legal advisers to ensure your website is compliant and professional.
Q: Can you work with our IT provider?
A: Absolutely. If your email or DNS is managed externally, we’ll collaborate to keep everything running smoothly.What plan do I need?
Q: What’s included in the different Care Plans?
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Site Basics: Hosting, essential maintenance, updates and monitoring
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Site Essentials: Adds technical support time for website changes and fixes
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Site Management: Comprehensive website management, priority support, premium plugins, spam protection, performance monitoring and much more
Q: Can we change our plan later?
A: Yes. You can switch plans at any time with a month’s notice. We’ll guide you based on your site and business needs.
Q: Do you provide hosting as part of the Care Plan?
A: Yes. Our hosting is optimised for WordPress and managed by us, so it is fast, secure, and backed by active monitoring.
Q: Can we join if you didn’t build our website?
A: Most of our Care Plan customers joijn us this way. We begin with a health check to identify any issues, then bring your site under full management.
Q: Are we tied into a long-term contract?
A: No. Our plans are monthly. You stay with us because of results, not restrictions.
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