For business critical websites

Expert website management & support

Hosting & Maintenance

Frequently Asked Questions

• Design

  Q: How long does it take to build a website?
  A: We can build a website in as little as a week.

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  Q: Will my site look like my competitors?
  A: No, unlike some of our competitors, we don’t limit your choices to a few generic templates. We will customise every template to perfectly fit your brand.

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  Q: Can I change the images?
  A: Of course, you can supply your own images and/or find stock images you can use that will fit the design

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  Q: Can I change the layout?
  A: Absolutely. You have full control over how you’ll site will look to make it perfectly fit your personality & brand.

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  Q: I don’t have a brand (or I don’t want to use it). Is this a problem?
  A: It depends. We can build using what you have already but you might want our designers to create something fresh and new, from a simple logo redraw up to a full rebrand.

• Ordering & Payments

  Q: Can I order and pay online each month?
  A: Yes. All plan payments are online via Direct Debit

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  Q: Can I pay in full instead of Direct Debit?
  A: Sure. Drop us a message and we’ll send you an invoice

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  Q: Who actually owns the website?
  A: During the first year, we retain ownership of the site (not your content) until the balance is paid off. At this point, website ownership transfers to you.  If paying in full, the site is owned by you from the start

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  Q: What happens after the first year?
  A: If you’d like us to continue managing, hosting and supporting your website then you’ll move to a Care Plan. If , instead, you are leaving us at that stage (we’ve not had one yet) we’ll package and supply your site for you to transfer to your new provider.

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  Q: Are there any additional costs?
  A: No. Our Website Plan prices are all published and fixed. Should your requirements change during the build there may be additional work needed and this will be discussed with you at the time if it requires an adjustment to your monthly fee.

• Maintenance

  Q:  Do I need to do any updates?
  A:  No – and we recommend you don’t as we’ll review and test on a copy of your website where needed.

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  Q:  Are all plugins included?
  A:  Yes, free plugins are included in all plans.  Premium (paid) plugins are installed with Site Management, Standard Website and Premium plans.

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  Q:  Do you look after security?
  A:  Yes.  We take security very seriously and set it up to be as secure as is practical.  We keep a close eye on your site and should the worst happen, recover it as a priority.

• Support

  Q: How do I make changes to my website?
  A: You are free to make changes yourself to content to layouts using the Elementor builder, but with up to 60 minutes of support time available each month most of our clients ask us to do it.

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  Q: How do I get support?
  A: Simply visit our ServiceDesk and log a request for our technical team to sort for you.

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  Q: If I don’t use my support time, does it rollover?
  A: No, your support time is reset monthly

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  Q: What happens if I have outstanding changes to make and I run out of time?
  A: For routine changes, we’ll finish them up for you, recording the additional time, (fair use applies). For bigger requests, we’ll ask you to purchase some TimeBank to cover the work.

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  Q: What can I ask for help with?
  A: Anything. We can sort most issues out for you. We cant help you lose weight, find a boyfriend, change a tyre or pick an anniversary present, however.