Support

Cookie Management

An active cookie management service for your website with 12 months of protection

Ensure your website's cookie management is GDPR compliant

You probably know your website needs to be compliant with GDPR.

But did you know this applies to cookies too?

GDPR requires you must notify your visitors that  your website or 3rd party service uses cookies.  You also need to clearly explain what cookies are used and what you use them for.

Then you need to gain consent to use them before saving them to a user’s device and provide a simple way for this consent to be withdrawn.

 

Did you know?

The UK GDPR classes cookie identifiers as a type of ‘online identifier’, meaning that in certain circumstances, these will be personal data

Source: Information Commissioner’s Office

Get control of your cookies for peace of mind

Our cookie management plan is fully managed, giving you the reassurance you have come to know and love from our supported services.  If you have questions or need help, our ServiceDesk is a click away.

 

What you get

  • 12 months of coverage, including software (premium WordPress plugin)
  • Setup and configuration
  • Creation and display of cookie policy and consent banner
  • Service monitoring and active management
  • Support to write blocking scripts for cookies that are not automatically blocked

 

Features

Fully branded cookie banner
We’ll style the banner or pop-up to match the design of your website.

Automated cookie scanning
We automatically scan the cookies used on the website and add the cookies to the cookie list. Show the cookies list on your website using a simple shortcode.

Script blocking
Automatically block the scripts of third-party cookies (such as YouTube) until the visitor provides consent.

Free Cookie Policy
Included is a compliant template for the website’s cookie policy to help website visitors understand and see details of cookies used.

Location-based consent for GDPR
Only show the cookie banner and block cookies to the website for visitors from the UK/EU based on their IP address.

Cookie classification
Cookies on the website are identified and added to the cookie list automatically based on configurable categories.

Granular control
Ensure users can give consent for selected cookies based on their category.

Consent log
Keep a log of all the visitors’ consent and timestamps, and export to the CSV file when needed.

Google Certified
Google has assessed the plugin and certified it as a Google Certified Consent Management Platform (CMP).  Support for Google Additional Consent Mode and IAB TCF is included.

Google Consent Mode V2
Our CMP is compliant with the new Consent Mode v2 (Google Ads pre-requisite for 2024)

Multilingual capability
It supports multilingual websites with ten languages built-in (German, French, Italian, Spanish, Portuguese, Czech, Greek, Swedish, Dutch, Danish, Slovenian, Croatian, Finnish, Icelandic & Bulgarian) and is also compatible with multilingual plugins like WPML, Polylang, and qTranslate.

 

3rd party services automatically blocked

Google Analytics  Instagram
Google Publisher Tag  Twitter
Google Tag Manager  Facebook Pixel
Google Maps  Vimeo
Google AdSense  Matomo Analytics
Google Recaptcha  HubSpot Analytics
YouTube  AddThis
SlideShare  ShareThis
Pinterest  Hotjar
LinkedIn  SoundCloud

 

Delivery

After you place your order, we will start on the website setup and review plugins we find with you to tailor your policy.  Once this is complete we will create and style the cookie consent banner and test cookies are being blocked until consent is provided.  The whole process can be completed within a week of you placing your order.

 

 

 

An active cookie management service for your website with 12 months of protection

£16.50/month
Get Started

Active management

  • Automated cookie scanning
  • Cookie classification
  • Cookie Policy updated when the site changes
  • Gooogle Certified CMP and Consent Mode v2 compliant

How does it work

  1. Identify and classify cookies
  2. Create and display cookie banner/pop-up and policy
  3. Set and test cookie control
  4. Regular re-scan of site and repeat as required

Whats not included

  • Legal advice or guarantees
  • General marketing compliance
  • Cookie control requiring advanced development

"From the offset Craig and his team were highly communicative, very responsive, and took our ideas and change requests into account without any hassle"

Dan Hayward, Managing Director
Atmosphere IT

"The team are very patient with my requests and always aims to provide a swift solution"

Alison Roche, ARI Secretariat
Associaton of Nephrology Nurses

"A pleasure to work with"

Carlie Qirem, Chief Operating Officer
Argon International

"What can I can say, except where have you been all my life!"

Dan Lee, Operations Director
Monster-Shop

"Dealing with the people of GorillaHub has always been pleasant, and they have always been helpful."

Jai Patel, Director
JB Foods

"The ongoing support from the team has been invaluable"

Annelize Alfredo, Head of Centre
The Sheila Ferrari Dyslexia Centre

"I felt valued & supported throughout the entire process"

Jo Follows-Smith,
The Word Woman

"I am not very tech savvy but they were able to walk me through the whole process"

Jon Brooker, Founder
ProDrummer

"Superb! From start to finish the guys keep me updated daily and changes and feedback were always a key part in the strategy"

David Burton, CEO
Total Market Solutions

"Whenever I’ve requested changes however small or large, the work has been carried out efficiently and professionally"

Geoff Allen, Owner
Travallen Travel

Getting started

As soon as we receive your order we'll be in touch within one business day to discuss the next steps.
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Frequently Asked Questions

  • Design

    Q: How long does it take to build a website?
    A: We can build a website in as little as a week.


    Q: Will my site look like my competitors?
    A: No, unlike some of our competitors, we don’t limit your choices to a few generic templates. We will customise every template to perfectly fit your brand.


    Q: Can I change the images?
    A: Of course, you can supply your own images and/or find stock images you can use that will fit the design


    Q: Can I change the layout?
    A: Absolutely. You have full control over how you’ll site will look to make it perfectly fit your personality & brand.


    Q: I don’t have a brand (or I don’t want to use it). Is this a problem?
    A: It depends. We can build using what you have already but you might want our designers to create something fresh and new, from a simple logo redraw up to a full rebrand.

  • Ordering & Payments

    Q: Can I order and pay online each month?
    A: Yes. All plan payments are online via Direct Debit


    Q: Can I pay in full instead of Direct Debit?
    A: Sure. Drop us a message and we’ll send you an invoice


    Q: Who actually owns the website?
    A: During the first year, we retain ownership of the site (not your content) until the balance is paid off. At this point, website ownership transfers to you.  If paying in full, the site is owned by you from the start


    Q: What happens after the first year?
    A: If you’d like us to continue managing, hosting and supporting your website then you’ll move to a Care Plan. If , instead, you are leaving us at that stage (we’ve not had one yet) we’ll package and supply your site for you to transfer to your new provider.


    Q: Are there any additional costs?
    A: No. Our Website Plan prices are all published and fixed. Should your requirements change during the build there may be additional work needed and this will be discussed with you at the time if it requires an adjustment to your monthly fee.

  • Maintenance

    Q:  Do I need to do any updates?
    A:  No – and we recommend you don’t as we’ll review and test on a copy of your website where needed.


    Q:  Are all plugins included?
    A:  Yes, free plugins are included in all plans.  Premium (paid) plugins are included with Site Management Plans & bespoke websites.


    Q:  Do you look after security?
    A:  Yes.  We take security very seriously and set it up to be as secure as is practical.  We keep a close eye on your site and should the worst happen, recover it as a priority.


    Q:  What is included in routine maintenance?
    A:  Updates to WordPress Core, Themes and plugins


    Q:  What about development?  Is this classed as Maintenance?
    A:  No.  Minor Development changes are made using included Support Time included in Site Essentials and Site Management Plans.  TimeBank can also be purchased separately for this kind of work.

     

  • Support

    Q: How do I make changes to my website?
    A: You are free to make changes yourself to content to layouts using the Elementor builder, but with up to 60 minutes of support time available each month most of our clients ask us to do it.


    Q: How do I get support?
    A: Simply visit our ServiceDesk and log a request for our technical team to sort for you.


    Q: If I don’t use my support time, does it roll over?
    A: No, your support time is reset monthly


    Q: What happens if I have outstanding changes to make and I run out of time?
    A: For routine changes, we’ll finish them up for you, recording the additional time, (fair use applies). For bigger requests, we’ll ask you to purchase some TimeBank to cover the work.


    Q: What can I ask for help with?
    A: Anything. We can sort most routine issues out for you.