Jo Gavin, General Manager
Ascot United
Care Plans
Site Essentials Plan Test
Our most popular Care Plan includes WordPress hosting and 30 minutes of technical support each month for minor website changes and fixes. Ideal for businesses that want a flexible website that evolves as their business needs change. Peace of mind - from just £58/month
Did you know?
97% of WordPress attacks are automated. Our security setup and monitoring ensures your site is not left open to common attacks
Is This Plan For Me?
Your website is a valuable resource for your business.
It is how many people discover your product or service.
You want to keep your users engaged and ensure that your conversion rates are where they should be.
Are you taking care of your website?
Your website security is might be okay, but you don’t really have the time to check and test every update that WordPress rolls out.
Your website may be slow and not that user-friendly, but you’ll get around to sorting it. It’s on the list, after all.
What about those amendments to the website to deal with naturally evolving changes that ensure you stay ahead of the competition, are they all done?
You don’t need to be an expert to keep ensure that your website remains a profitable asset in your business – that’s our job.
3 major benefits
Benefit
Benefit
Benefit
Benefit
Support
- 30 minutes of developer support a month for content or technical changes
- Simply submit your requests via the ServiceDesk portal or email
- ServiceDesk priority over non-plan clients
- Your My Support page shows your requests and support time remaining
- All development changes made on a staging copy of your website before Live deployment
Hosting & Backups
- WordPress hosting included
- For sites up to 10GB in size
- CDN and optimisation for speed
- Unlimited data transfer
- Free SSL certificate installation for security
- Eco Hosting: 100% renewable power
- Efficient Data Centres: PUE of 1.12
- HTTP/2 enabled servers for speed
- Daily backups allow for rapid site recovery if required
Website management
- WordPress software, theme and plugin update monitoring
- Updates & recommendations for WordPress core, themes and plugins
- Recommended security updates made when required
- SSL certificate installation with expiry monitoring
- 24×7 global website availability and performance monitoring
- Automatic copy of your website taken for update and site testing
What You Get.
This is our most popular package – for good reason!
- 30 minutes of development support time each month to make further adjustments as your business needs change
- Changes can be text, images, added pages, SEO checks – you name it, we can do it.
- Essential website security
- Website maintenance – keeping everything on your site working and looking as pristine as it should
- Super-fast WordPress-optimised hosting
- Plugin reviews to ensure safety or check if they’ve been abandoned by the developer
- Unique monitoring solutions specifically designed by us for WordPress sites
- Automated cloning processes that allow us to work safely on your site
- Fixed-rate monthly fee with no hidden costs, helping you budget during a challenging business climate
- Track your changes through your My Support page
We do all this to keep your business website perfectly representing your brand and to help you boost your sales.
And it means that you’re free to focus on growing your business, secure in the knowledge that your website is in safe hands.
Want to get started
Simply order your new plan today and we’ll take care of the rest.
Once we have your details, we will get your site migration planned to start managing your site immediately. We’ll also set up your ServiceDesk account where you can request support.
We have tried to include everything you need to know about our service, so please get in touch if you have any questions.
Our most popular Care Plan includes WordPress hosting and 30 minutes of technical support each month for minor website changes and fixes. Ideal for businesses that want a flexible website that evolves as their business needs change.
Peace of mind – from just £58/month
£58 /month
Get Started
WordPress updates made when needed
When new software updates are released, we’ll review them and apply them to your site at the best time and recommend replacements for risky plugins. Critical recommended security updates applied as soon as possible
Ordering
We'll tune your website
In addition to the speed features included in our optimised hosting, we’ll install a performance plugin and tune your site for the best speed
Ordering
Is your website healthy? Check
We monitor your site every 30s from multiple locations to ensure it’s available to your visitors, alerting us instantly to any problems. Digging in further, our in-house WordPress monitors look for out of date software and other potential issues.
Ordering
Change things up
In addition to the speed features included in our optimised hosting, we’ll install a performance plugin and tune your site for the best speed
Ordering
Why should you care?
Your website is most likely the first place potential customers learn about your business. If that site is or doesn’t work properly the best outcome is they will come back later.
Imagine if it’s offline, or displaying ads for fake sunglasses or much much worse. That potential customer is probably never coming back. But what about your existing customers? After all, if your shop window is broken maybe other areas of the business in trouble too.
Weak passwords, missing security fixes, outdated software and user errors are the common culprits and can you honestly say you are paying ANY attention to them? And, if not you, then who?
Site Essentials is trusted dozens of companies including:
Why trust us?
Our Founders have nearly 50 combined years running IT Operations for investment banks and hosting companies so a focus on security and availability is at our core. We only use software with the best reputation and make recommendations for replacements when needed.
Our plans were created in response to what we saw as an industry problem where Designers and Developers would build a site and then typically forget about it (until something went wrong when they would charge to fix it).
We believe the better way is to prevent the problems in the first place (and the expensive fixes) with a fixed cost care plan and support time that actually improves your site over time.
Get peace of mind your business website is being properly taken care of today
Getting started
Simply order online and get going instantly. We can’t wait to start working with you to help your business grow by making your website work harder and we start with making sure your site is in good shape.
We start by taking a copy of the site and have a detailed look under the hood to recommend any immediate fixes or changes.
As soon as we receive your order we’ll be in touch within one business day to discuss the next steps.
Frequently Asked Questions
Ordering & Payments
Q: Can I order and pay online each month?
A: Yes. All plan payments are online via Direct Debit or Stripe
Q: Can I pay in full instead of over time?
A: Yes. Choose the Pay in full option for websites or order a 3m or 12m Care Plan to receive a discount of up to 20%
Q: Who actually owns a website you create?
A: We retain ownership of the site (not your content) until the balance is paid off. At this point, website ownership will be transferred to you. We do not claim any IP over your site. We build on WordPress so the site can move with you.
Q: What happens after the first year of a Website Plan?
A: If you’d like us to continue managing, hosting and supporting your website, then you’ll move to a Care Plan. If, instead, you are leaving us at that stage (we’ve not had one yet), we’ll package and supply your site so you can transfer to your new provider.
Q: Are there any additional costs?
A: No. Our Website Plan prices are all published and fixed. Should your requirements change during the build there may be additional work needed and this will be discussed with you at the time if it requires an adjustment to your monthly fee.Support
Q: How do I make changes to my website?
A: You are free to make changes yourself to content to layouts using the Elementor builder, but with up to 60 minutes of support time available each month most of our clients ask us to do it.
Q: How do I get support?
A: Simply visit our ServiceDesk and log a request for our technical team to sort for you.
Q: If I don’t use my support time, does it roll over?
A: No, your support time is reset monthly
Q: What happens if I have outstanding changes to make and I run out of time?
A: For routine changes, we’ll finish them up for you, recording the additional time, (fair use applies). For bigger requests, we’ll ask you to purchase some TimeBank to cover the work.
Q: What can I ask for help with?
A: Anything. We can sort most routine issues out for you.Maintenance
Q: Do I need to do any updates?
A: No – and we recommend you don’t as we’ll review and test on a copy of your website where needed.
Q: Are all plugins included?
A: Yes, free plugins are included in all plans. Premium (paid) plugins are included with Site Management Plans & bespoke websites.
Q: Do you look after security?
A: Yes. We take security very seriously and set it up to be as secure as is practical. We keep a close eye on your site and should the worst happen, recover it as a priority.
Q: What is included in routine maintenance?
A: Updates to WordPress Core, Themes and plugins
Q: What about development? Is this classed as Maintenance?
A: No. Minor Development changes are made using included Support Time included in Site Essentials and Site Management Plans. TimeBank can also be purchased separately for this kind of work.Hosting & Backups
Q: Is hosting included?
A: Yes, WordPress optimised hosting is included and fully managed by our team of engineers
Q: Do you provide SSL certificates?
A: Yes with all Care Plans provided you use our name servers. If not, we can supply a paid certificate for £99
Q: Will my site be backed up?
A: Yes, every day. We keep 30 days of backups to recover from if needed. We also clone your live site to Staging for maintenance and support changes
Q: What if my site needs more powerful hosting?
A: We can upgrade you to a powerful VPS for increased performance
Q: Will I have hosting admin access?
A: Not as standard. 99% of our customers do not require this and pushing the wrong button can cause your site to work incorrectly or crash. It’s safer if you leave it to us. If you need this we can arrange this but can;t offer the same guarantees as our fully managed options.Design
Q: How long does it take to build a website?
A: We can build a website in as little as a week.
Q: Will my site look like my competitors?
A: No, unlike some of our competitors, we don’t limit your choices to a few generic templates. We will customise every template to perfectly fit your brand.
Q: Can I change the images?
A: Of course, you can supply your own images and/or find stock images you can use that will fit the design
Q: Can I change the layout?
A: Absolutely. You have full control over how you’ll site will look to make it perfectly fit your personality & brand.
Q: I don’t have a brand (or I don’t want to use it). Is this a problem?
A: It depends. We can build using what you have already but you might want our designers to create something fresh and new, from a simple logo redraw up to a full rebrand.Cancellation
Q: Is there a fixed contract?
A: No, we do not believe in tying customers into fixed terms. All our Care Plans are monthly, with discounts up to 20% for longer commitments. If you want a longer-term/lower-cost arrangement, please contact us.
Q: How do I cancel my Care Plan?
A: You can do this through your My Account page
Q: Once I have cancelled, what happens next?
A: We will create a ServiceDesk request to arrange for the preparation and packaging of your site and provide a download link to download the site and install it on your own hosting. Your site will remain online until your next billing cycle
Q: What if I need more time to move my site?
A: You can simply extend your plan for another month. If your billing cycle has passed and your site has been disabled, we can re-enable and provide emergency hosting for a £99 fee
Q: I signed up to a 3,6 or 12 month plan but need to cancel – will I get a refund?
A: No we do not provide a refund for early cancellation as we have already discounted the service