Dan Hayward, Managing Director
Atmosphere IT
Site Management Plan
Total website care plan designed especially for business-critical websites. Superlative support and expert website help, with 90 minutes of developer time. £116/month
Is this plan for me?
In a time when web users’ attention span is decreasing, you need your website to be smooth, fast, and user-friendly.
No one has time for laggy pages or annoying pop-ups.
You need your website to increase your conversion rates and keep your users engaged.
We have years of experience running and managing websites at GorillaHub, and we are proud to bring to you our best care & support package – the Site Management Plan.
This plan means that you get the highest priority from our web experts and a huge 90 minutes of technical support time for changes and fixes each month on your website.
Want a website expert in your business & access to years of web experience?
We are just a click away from helping you make your website the best it can be.
Did you know?
On average, websites are visited by bots approximately over 2500 times a week, many of these with malicious intent
What You Get.
- 90 minutes of technical support time each month to make further adjustments as your business needs change
- Priority ServiceDesk access: same-day response
- Changes can be text, images, added pages, SEO checks – you name it, we can do it.
- Enhanced website security
- Fastest WordPress hosting
- Website maintenance – keeping everything on your site working and looking as pristine as it should
- Premium WordPress plugins
- Active Spam Prevention
- Plugin reviews to ensure safety or if they’ve been abandoned by the developer
- Unique monitoring solutions specifically designed by us for WordPress sites
- Automated cloning processes that allow us to work safely on your site
- Fixed-rate monthly fee with no hidden costs, helping you budget during a challenging business climate.
- Track your Support Time through our TimeBank page.
We call this our Site Management Plan because that is precisely what you get.
Total peace of mind to ensure that your business stays one step ahead of the competition and boosts your sales when you need it most.
Want to get started?
Order your new plan today and we’ll get your details and site migration planned to start managing your site straight away. Once you have placed your order, we’ll set up your ServiceDesk account, where you can view and manage your support requests.
Whilst we have tried to include everything you need to know about our service, please get in touch if you have any questions.
Total website care plan designed especially for business-critical websites.
Superlative support and expert website help, with 90 minutes of developer time. £116/month
£116
/month
Get StartedSupport
- 90 minutes of priority developer support a month for content or technical changes
- Simply submit your requests via the ServiceDesk portal or email
- ServiceDesk priority over Site Essentials clients
- Your My Support page shows your requests and support time remaining
- All development changes made on a staging copy of your website before Live deployment
Hosting & Backups
- WordPress hosting included
- For sites up to 10GB in size
- CDN and optimisation for speed
- Unlimited data transfer
- Up to 10 email mailboxes
- Free SSL certificate installation for security
- Eco Hosting: 100% renewable power
- Daily backups allow for rapid site recovery if required
Website management
- WordPress software, theme and plugin update monitoring
- Updates & recommendations for WordPress core, themes and plugins
- Recommended security updates made when required
- SSL certificate installation with expiry monitoring
- Active Spam Prevention to keep your inbox clear
- 24×7 global website availability and performance monitoring
- Automatic copy of your website taken for updates, changes and site testing
Getting Started
As soon as we receive your order we'll be in touch within one business day to discuss the next steps.
Frequently Asked Questions
Design
Q: How long does it take to build a website?
A: We can build a website in as little as a week.
Q: Will my site look like my competitors?
A: No, unlike some of our competitors, we don’t limit your choices to a few generic templates. We will customise every template to perfectly fit your brand.
Q: Can I change the images?
A: Of course, you can supply your own images and/or find stock images you can use that will fit the design
Q: Can I change the layout?
A: Absolutely. You have full control over how you’ll site will look to make it perfectly fit your personality & brand.
Q: I don’t have a brand (or I don’t want to use it). Is this a problem?
A: It depends. We can build using what you have already but you might want our designers to create something fresh and new, from a simple logo redraw up to a full rebrand.Ordering & Payments
Q: Can I order and pay online each month?
A: Yes. All plan payments are online via Direct Debit
Q: Can I pay in full instead of Direct Debit?
A: Sure. Drop us a message and we’ll send you an invoice
Q: Who actually owns the website?
A: During the first year, we retain ownership of the site (not your content) until the balance is paid off. At this point, website ownership transfers to you. If paying in full, the site is owned by you from the start
Q: What happens after the first year?
A: If you’d like us to continue managing, hosting and supporting your website then you’ll move to a Care Plan. If , instead, you are leaving us at that stage (we’ve not had one yet) we’ll package and supply your site for you to transfer to your new provider.
Q: Are there any additional costs?
A: No. Our Website Plan prices are all published and fixed. Should your requirements change during the build there may be additional work needed and this will be discussed with you at the time if it requires an adjustment to your monthly fee.Maintenance
Q: Do I need to do any updates?
A: No – and we recommend you don’t as we’ll review and test on a copy of your website where needed.
Q: Are all plugins included?
A: Yes, free plugins are included in all plans. Premium (paid) plugins are included with Site Management Plans & bespoke websites.
Q: Do you look after security?
A: Yes. We take security very seriously and set it up to be as secure as is practical. We keep a close eye on your site and should the worst happen, recover it as a priority.
Q: What is included in routine maintenance?
A: Updates to WordPress Core, Themes and plugins
Q: What about development? Is this classed as Maintenance?
A: No. Minor Development changes are made using included Support Time included in Site Essentials and Site Management Plans. TimeBank can also be purchased separately for this kind of work.Support
Q: How do I make changes to my website?
A: You are free to make changes yourself to content to layouts using the Elementor builder, but with up to 60 minutes of support time available each month most of our clients ask us to do it.
Q: How do I get support?
A: Simply visit our ServiceDesk and log a request for our technical team to sort for you.
Q: If I don’t use my support time, does it roll over?
A: No, your support time is reset monthly
Q: What happens if I have outstanding changes to make and I run out of time?
A: For routine changes, we’ll finish them up for you, recording the additional time, (fair use applies). For bigger requests, we’ll ask you to purchase some TimeBank to cover the work.
Q: What can I ask for help with?
A: Anything. We can sort most routine issues out for you.